Frequently Asked Questions
How do your sizes run?
Each item includes a size chart that may be viewed prior to selection. Many of our styles fit true to size. Any styles with a special fit will be noted in the description section of the style. Our pants have a classic fit, which hits just above the hips. For more info go to our size chart.
What is Modal?
Modal is a bio-based fiber made by spinning reconstituted cellulose from beech trees. It is about 50% more hygroscopic, or water-absorbent, per unit volume than cotton. It is designed to dye just like cotton and is colorfast when washed in warm water. Modal is essentially a variety of rayon.
Textiles made from Modal do not fibrillate, or pill, like cotton does, and are resistant to shrinkage and fading. They are smooth and soft, more so than even mercerized cotton, to the point where mineral deposits from hard water, such as lime, do not stick to the fabric surface.
How do I wash my lingerie and loungewear made with modal, bamboo, or silk?
Washing: Unless clearly noted to dry clean, WG lingerie and loungewear should be gently hand-washed in cold water. It is very important to always wash with like colors, separately, and to use a lingerie wash bag. Always hook, fasten, button or clip any fasteners before washing to avoid snagging. WG recommends a very light hand soap for washing products. Please avoid Woolite.
Drying: Allow your items to air dry naturally, away from direct light, on a clean flat surface or white towel.
Our modal and bamboo fabrics are very delicate, which makes them heavenly to wear but sensitive to wash. For this reason, we suggest you wash it with your delicates. Be careful not to wash modal, bamboo, and silk in the same batch, as garments with made with different fibers that can bleed or peel each other.
How do I treat items made with your surplus-lambskin leather?
We at WG recommend Green Dry Cleaning. Why? The primary chemical solvent used in dry-cleaning, Perchloroethylene (or perc), is a toxic chemical capable of causing liver damage and respiratory failure. It can also lead to groundwater contamination and air pollution. Some professional cleaners now offer green dry cleaning and use water as the primary solvent. This type of cleaning can substantially reduce toxicity and CO2 emissions associated with garment care. Most garments typically dry-cleaned – including silks, wools, linens, suede, and leathers – can also be cleaned in this method. Even if your cleaners advertise as “green” or “organic,” be sure to ask if they use perc, hydrocarbons, or D-5 cleaners, and be sure to avoid the toxic stuff. Just say no to Perc.
How do I treat my wool-cashmere clothing?
Some of our wool-cashmere blend products have the specification “Dry Clean Only”, and we encourage using an environmentally friendly dry cleaning service (Green Dry Clean). Along with the rise of eco-luxury fashion, more and more dry cleaners are developing ways to ensure clean clothes and stain removal without using the toxic chemicals associated with conventional dry cleaning, named Perchloroethylene, or as some call it, Perc. Perc is highly dangerous to the environment as a soil contaminate and especially harmful to dry cleaning workers. More than just a central nervous system depressant, people working closely with Perc are at high risk for a number of other health problems.
How do I find the right size top or bra?
By following our basic fit instructions you can ensure the sexiest and truest fit. You will need a soft tape measure and a full-length mirror to accomplish a proper self-fitting.
- Measure the band size.
The band is the part of the bra under the breast where underwire or stretch materials are typically found. You can measure naked or in an unpadded bra that you think fits. Measure under your breasts and around your back, making sure in the mirror that the tape is straight across the width of your back below your shoulder blades. You want to make sure that the tape is snug, but not tight and without skin protruding over it. When you have this measurement – add 5 inches to an odd number and 4 inches to an even number. For example, if you measure 32 inches, your band size is 36. If you measure 33 inches, your band size is 38.
- Measure your cup size.
The best way to measure for your cup size when you are alone is to use a single breast. Simply place the end of the measuring tape on the side of your breast, beside your arm where an underwire may rest. Pull the tape over the fullest part of your breast to the center by your breastbone where the other side of an underwire may rest. Match this number with the chart below:
7 inches – A cup
8 inches – B cup
9 inches – C cup
10 inches – D cup
How do I find the right size bottom or panty?
Our bums come in all shapes and sizes and no two bums are the same. If you are consistent with the size
of panty you traditionally buy, we recommend you purchase a similar size with us. Similarly with pant sizes, our best recommendation is to purchase the size panty or pant that corresponds to the size you most frequently purchase. However, please remember if you like less or more coverage, go up or down a size with any given style… choose a style that reflects the look you are hoping for.
How can I find an item that is not available in your web store?
You may type the sku/style # of the item on the search box and your item will be located immediately. You may also email customer service at firstname.lastname@example.org and we may be able to help you locate an item. Also, there is a list on our Stockists page of retail and e-stores that carry pieces from the WG line.
Are the plastic bags that my products are shipped in recyclable? I don’t see any recycle symbols printed on them?
Yes, please recycle the bags. They are made of 100% virgin low density Polyethylene material.